Last Updated: December 19, 2025
Welcome to Alena Beauty Salon. These Terms and Conditions govern your use of our website and services. Please read them carefully before booking appointments or using our services. By accessing our website or receiving our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
By accessing and using Alena Beauty Salon's website, booking appointments, or receiving services, you accept and agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.
In these Terms and Conditions:
Permission is granted to temporarily access and use the materials on Alena Beauty Salon's website for personal, non-commercial purposes only. This constitutes a limited license, not a transfer of title, and is subject to the following restrictions:
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Alena Beauty Salon at any time without notice.
You agree to use our website and services in a lawful manner and not to engage in any activity that could harm, disable, overburden, or impair our systems. You agree not to attempt unauthorized access to any part of our website or services.
Alena Beauty Salon provides professional beauty and wellness services including hair styling, coloring, treatments, manicures, pedicures, facials, makeup services, and related beauty treatments. All services are provided by qualified and experienced professionals.
Service descriptions on our website are for informational purposes. Actual services may vary based on individual needs and professional assessment. We reserve the right to refuse service if we determine it may be unsafe or unsuitable for a client.
Appointments can be booked through our website, phone, or in person. All appointments are subject to availability and require confirmation. We recommend booking in advance, especially for peak times and special occasions.
You will receive a confirmation once your appointment is scheduled. Please arrive on time; late arrivals may result in shortened service time or rescheduling.
We understand that plans change. If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. This allows us to offer the time slot to other clients.
In rare circumstances, we may need to reschedule appointments due to unforeseen events, staff illness, or emergencies. We will make every effort to notify you promptly and offer alternative times.
All service prices are listed on our website and at our salon. Prices are subject to change without prior notice. The price quoted at the time of booking will be honored for your appointment.
We accept cash, credit cards, debit cards, and other electronic payment methods. Payment is due at the time of service unless other arrangements have been made in advance.
Certain services or appointments may require a deposit at the time of booking. Deposits are non-refundable but may be transferred to a rescheduled appointment with proper notice.
Additional charges may apply for services that require more time, products, or expertise than initially estimated. You will be informed of any additional costs before proceeding.
Gratuities are appreciated but not required. They are entirely at your discretion.
Your satisfaction is important to us. If you are not completely satisfied with your service, please inform us within 48 hours so we can address your concerns.
We will make reasonable efforts to correct any issues or provide additional services at no charge if you are unsatisfied with the original result.
Refunds are evaluated on a case-by-case basis. Generally, services cannot be refunded once completed, but we will work with you to find a satisfactory resolution.
Refunds will not be provided for services if dissatisfaction is due to failure to follow aftercare instructions, unrealistic expectations that were discussed prior to service, or changes in personal preference after service completion.
We maintain high standards of hygiene, sanitation, and safety. All tools and equipment are properly sanitized, and we follow industry best practices and health regulations.
Clients must disclose any allergies, skin conditions, medical treatments, medications, or health issues that could affect services. Failure to disclose relevant information may result in adverse reactions for which we cannot be held liable.
If you have specific health concerns, we recommend consulting with your healthcare provider before receiving certain services.
While we use quality products and take precautions, allergic reactions can occur. We recommend patch tests for clients with known sensitivities. We are not liable for reactions resulting from undisclosed allergies or sensitivities.
To the fullest extent permitted by law:
In no event shall our total liability exceed the amount paid for the specific service in question.
All content on our website, including text, graphics, logos, images, videos, and software, is the property of Alena Beauty Salon or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from our website without express written permission.
We may take photographs of our work for marketing and promotional purposes. By receiving services, you consent to such photography unless you explicitly opt out. You may request removal of your images at any time.
Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand our practices.
We reserve the right to refuse service or terminate our relationship with any client at our discretion, particularly in cases of abusive behavior, violation of these terms, non-payment, or repeated no-shows.
Upon termination, your right to use our services and website will immediately cease.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Alena Beauty Salon operates, without regard to conflict of law principles.
Any disputes arising from these terms or our services shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes may be submitted to mediation or arbitration before pursuing legal action.
You agree to submit to the personal jurisdiction of the courts located in our operational jurisdiction for any legal proceedings.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Alena Beauty Salon regarding use of our services and supersede all prior agreements and understandings.
We reserve the right to modify, amend, or update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated terms. We encourage you to review these terms periodically.
Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing.
If you have questions, concerns, or need clarification about these Terms and Conditions, please contact us:
Alena Beauty Salon | Email: info@alenabeautysalon.com | We are here to assist you and ensure you have the best possible experience.
By using our website or services, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. Thank you for choosing Alena Beauty Salon for your beauty and wellness needs.